Question 1

When will my order ship?

Accepted Answer

Items using existing designs will ship within 3-5 business days of order being placed. Items using custom designs/graphics will typically ship within 5-7 business days, but please ask about turnaround time for any complex custom design requests.

Question 2

Can I customize my design?

Accepted Answer

Yes. Email us the item details, colors, sizes, and a high-quality image (PNG preferred) to jusaskjan@gmail.com.

Question 3

What do I do if a shirt size doesn’t fit?

Accepted Answer

Please ensure proper fit by looking at the measurements sheet prior to ordering to make sure you order the correct size.  Shirts cannot be returned.

Question 4

Will shirts shrink after washing?

Accepted Answer

Depends on the shirt. Check the description.

Question 5

Are mugs and tumblers dishwasher safe?

Accepted Answer

Depends on the item. Check the product description.

Question 6

Are mugs and tumblers microwave safe?

Accepted Answer

Depends on the item. Check the product description.

Question 7

Is there a minimum order to purchase?

Accepted Answer

No there is no minimum to order

Question 8

Do we send proofs before production?

Accepted Answer

Yes, we email proofs for approval before production.

Question 9

What if I'm ordering for a non-profit organization?

Accepted Answer

A copy of your tax exempt form will need to be submitted with your order.

Question 10

What if my item is damaged?

Accepted Answer

Contact us at JusAskJan@gmail.com with a photo of the damage. We'll replace or repair it quickly.

Frequently Asked Questions